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Terms of Use

By clicking “sign in”, “create account” or “submit order” and entering or otherwise using our website or mobile application (the “Site”), you agree to and accept these terms and conditions. If these Terms of Use are inconsistent with terms applicable to a certain product or service, those other terms will control.


In order to use certain features of the Site (e.g., purchasing products and services (referred to collectively as “Products” herein) from the Site), you must register for an account with ThePetsPro (“ThePetsPro Account”) and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Site does not violate any applicable law or regulation or the terms of this Agreement.

You are responsible for maintaining the confidentiality of your ThePetsPro Account login information. You are fully responsible for all activities that are associated with your ThePetsPro Account (including but not limited to any purchases, use of the Site, or correspondence from your account to ThePetsPro). You agree to immediately notify ThePetsPro of any unauthorized use or suspected unauthorized use of your ThePetsPro Account or any other breach of security. When you provide ThePetsPro with such notice, ThePetsPro will suspend or otherwise secure your Account to prevent future unauthorized activity.


We maintain all authority to roll out improvements to our Site, this Agreement, and other administration terms, for example, the Subscribe and Save Terms and Conditions. On the off chance that any terms of this Agreement or other administration terms are deeded invalid, void, or for any reason unenforceable, any such term should be considered sever-able and might not influence the legitimacy and enforce-ability of some other terms.


Country: All 185+ countries

Shipping Cost: Free

Estimated Delivery Time: 7-45 Days

Processing Time: 48 Hours

*Note Orders place after Friday 6.00pm EST will be process on Monday. The delivery time mentioned above does not include order processing time.

When will you receive your ordered items?

Exclude force majeure (bad weather, strikes, wars etc.), the following 3 factors should be taken into consideration.
FREE Shipping Method:

A. 12-20 Days
B. 14-45 Days

[Time in transit varies depending on where you’re located is.]

It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.
There are some responsibilities you should know about clearly who has to take once something unexpected happens.
If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.
It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

(A) 12-20 Days For USA
(B) 14-45 Days For International

Time in transit varies depending on where you’re located.
If you return the product to us and we’ll give you a refund on the purchase price up for a risk-free 30-day guarantee. But, no return or refund will be issued if the product has been damaged.


Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on, but didn’t receive it within the guaranteed delivery time, you can get a full refund.

The estimated delivery time for orders on is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Full Refunds or Replace are available under following circumstances:

  1. Item is not as describe, faulty products.
  2. Products is not delivered after 45days.
  3. We deliver the wrong product variant such as color, sizes and etc.

Full refunds are not available under the following circumstances:

  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  2. Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
  3. Other exceptional circumstances outside the control of

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message on Contact Us page or using your PayPal account.